This is a two-hour training workshop on Customer Service in Food & Beverage industry (F & B).
Training plays a significant role to the kind of “Customer Service” that your prospective customers will
receive from frontline workers, and how that experience will significantly attribute to the success of
your business!
Content:
– What is good Customer Service in F & B?
– What entails good Customer Experience?
– What are the key qualities of good Customer Service?
– What does bad customer experience mean to a business?
– The GAME and HEART Customer Service Models
– Case studies in F & B
The reality is that:
√ Business is business but sales is personal
√ Good customer service leads to good customer experience
√ Good customer service leads to increase of customer base
√ Good customer service leads to positive reviews
√ Good customer service makes your “Brand” standout!
√ Trained employees are happier employees and employees’ happiness correlates to customer happiness
Date: 16th April 2022, Saturday
Time: 10am to 12 noon (2 hours)
Venue: ACE Training Centre or on site.
Course Features
- Lectures 0
- Quizzes 0
- Duration 2 hours
- Skill level All levels
- Language English
- Students 0
- Certificate No
- Assessments Yes
